Performance excellence :  a practical handbook / 
Edited by Mohamed Zairi. 
 - First edition. 
 - xvi, 502 pages ;  27 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>095458791X 9780954587919 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Performance management.<br/>Business excellence.<br/>Quality management.<br/>Total quality management.<br/>Organizational effectiveness.<br/>Benchmarking.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / P.E.R