TY  - BOOK
TI  - Performance excellence: a practical handbook 
SN  - 095458791X
U1  - 658.4013 22
PY  - 2003///
CY  - Bradford
PB  - eTQM College Publishing House
KW  - Performance management
KW  - Business excellence
KW  - Quality management
KW  - Total quality management
KW  - Organizational effectiveness
KW  - Benchmarking
N1  - Includes bibliographical references and index
ER  -