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Performance excellence : a practical handbook /

Performance excellence : a practical handbook / Edited by Mohamed Zairi. - First edition. - xvi, 502 pages ; 27 cm.

Includes bibliographical references and index.

095458791X 9780954587919


Performance management.
Business excellence.
Quality management.
Total quality management.
Organizational effectiveness.
Benchmarking.

658.4013 / P.E.R
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